Application Support Engineer

Luxoft małopolskie / Krakow 2021-02-10
Application Support Engineer
[online recruitment]
Location: Krakow
Reference number: VR-55631
Project Description:

Your team

The Europe Equities Derivatives support team is a 13 member team part of the Technical Operations Centre. The team is responsible for supporting a suite of Trading, Quoting, Pricing, Trade Capture and risk management applications used by the Equity Derivatives business. They are not only first point of contact for the end users , but also responsible for providing L2 support of the application suite .The team is complemented by a teams based out of ASIA, US for outside of EU support hours.

Responsibilities

Do you have a knack for technology? Are you at your best when supporting others? Are you someone who could multi-task in a rapid and fast moving environment? We’re looking for someone like that to:

– Be a part of our IBIT EQ Derivatives Business Application Support team in Krakow, Poland.

– Interact very closely with front office Public Distribution Trading and Sales teams and associated Operations teams covering the region.

– You would have a high level of day to day interaction with the business stakeholders at all levels

– Diagnose system problems, define and co-ordinate the implementation of solutions individually and with other development and support teams

– Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data Centre maintenance, special trading days or exchange-mandated market rehearsals

– Promote the overall stability of the systems through system monitoring, proper change control management, and implementation of best practices to maintain production environment

– Conduct problem reviews with the relevant IT streams

Skills

You have:

  • Good problem solving and diagnostic skills
  • Ability to support and deliver a high quality service to the business
  • Ability to work under pressure and manage multiple, concurrent / conflicting priorities.
  • Self-driven, highly motivated and have very high standards concerning quality of service delivered and attention to detail, where they lead by example and expect the same behaviour of other colleagues.
  • Knowledge of ITIL incident and problem management
  • Solid Unix or Linux knowledge and practical working experience including Shell scripting (Sun Solaris, Linux)
  • Basic knowledge in relational databases (Sybase, Oracle) / query (SQL)
  • Network (TCP/IP)
  • Knowledge of scripting languages such as Perl
  • Knowledge of the FIX protocol is beneficial
  • Have worked in an Investment Bank front office environment before, preferably in the Equities Derivatives space .

You are:

– a confident communicator that can explain technology to non-technical audiences

– capable of understanding client / end user issues and translating this into problem statement for further investigations within IT

Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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