We are Amazon; we pioneer.
Since opening in 1995, we’ve been pushing the boundaries of possible further and further.
We’re also working to become Earth’s most customer-centric company, where anyone can find, discover and buy anything they desire. With your help, we can keep on working smart and continue delighting our customers.
We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team: a talented bunch of computer, software and hardware experts, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we manage and coordinate our huge, fast-moving inventory of products.
You will be managing this IT team: together, you will keep your Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.
As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:
- Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety,
- Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
- You’re confident in your IT project management skills: you can coordinate and oversee your team’s projects as they support technical task execution,
- You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
- You’ll own the development and management of the IT budget, through its lifecycle,
- Ensuring that the IT team is as focused on Amazon’s internal customers as you are, while delivering an outstanding level of service in the process,
- You’ll encourage, support and facilitate IT skill development of Fulfillment Center staff,
- You’ll manage people, hours and shifts: this will include staff and team scheduling,
- Overseeing continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence,
- Coordination of inventory and procurement management, as it relates to the needs and realities of your IT teams and their equipment,
- Confident representation of the site and IT Team in local, regional and global meetings.
- A technical Bachelor’s degree in a relevant discipline is necessary,
- Previous, relevant management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager,
- Previous experience in Linux/Unix support and/or Microsoft Windows support,
- You possess networking knowledge and expertise, specifically LAN / WAN and wireless,
- You’re confident with IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure,
- Previous experience of developing, lobbying for, owning and managing IT budgets; including staff, hardware and software,
- You’re able to hit the ground running as a team leader; you possess in-depth, superior technical aptitude, alongside excellent written and oral communications skills in English,
- You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations,
- Strong analytical skills, along with proven a problem-solving ability, are both a necessity,
- Previous support team management experience, in the context of a fast-paced production environment, in which frequent and significant customer interaction is required,
- You’ll need to be excited about working in a fast-paced, rapidly-growing European (and global) environment; occasional travel will be required.
- A Master’s degree in a relevant discipline is a nice-to-have,
- An understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP and network file systems,
- CISCO experience and certifications,
- Certifications in Unix/Linux System support and/or Microsoft Windows system support,
- Telecom knowledge, including VOIP / SIP as well as mobile technologies,
- Previous help desk / technical support experience,
- Previous Service Delivery and Service Level Management experience,
- ITIL and Prince2 certifications would be advantageous,
- You’re able to develop clear and concise documentation,
- You’re willing and able to develop the skills needed to support specific Fulfillment Center Automated Systems,
- Experience in procurement, inventory and asset management of IT equipment, as well as the overall IT lifecycle,
- You would be confident about coordinating with head office/corporate-based support groups to implement global IT changes,
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.